All questions related to your profile and managing it

• How can I change my password? 484
• I play in several clubs, can I have a single login? 318
• I have a single account across several clubs, how do I choose which club to display? 255
• A family member wants to become a member, can I add them? 214
• How do I book for a family member? 69
• I've lost my password. How can I recover it? 294
• How do I change my profile photo and information? 74
• I have several accounts: how do I merge them into a single login? 70
• How do I change the site language? 78
• How do I set my personal access code? 57
• My data: download, leave the club, delete my account 107
• How do I become a club member online? 102

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 208
• Why are some cells pink on the board? 416
• How can I make a booking 1014
• How can I book with a guest? 313
• How can I edit a booking? 256
• How can I delete a booking? 354
• All courts are occupied. Can I join the waiting list? 145
• What payment methods are available to me for a booking? 166
• How to create an open booking 105
• How to join an open match 82
• Where can I find the court access code (door code)? 73
• How do I withdraw from an open match? 71
• How do I view my booking history? 62
• How do I see the weekly schedule? 84
• How do I find and book at another club? 71

How do I register for a camp or a school?

• Sign up for a tennis lesson 154

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 64
• How do I pay for a booking with my wallet? 71
• How do I split the payment with my partner? 77
• How do I use my restaurant vouchers? 67
• How do I view and pay my invoices? 87
• How do I download my certificates? 111
• How do I send money from my wallet to another member? 138

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 59
• How do I join my club's WhatsApp groups? 75
• How do I take part in the Défi-Plugin (challenge tournament)? 82

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 64
• How do I turn on dark mode? 71
• How do I install the Plugin.ch mobile app? 78
• How do I choose the notifications I receive on my phone? 105
• Where can I find the messages sent by my club? 101

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 109
• The administration home page 106

• Manage access 111
• Manage membership cards 103
• Manage clubhouse 79
• Manage restaurant credit 101
• Manage email sending 70
• Manage invoicing 76
• Manage member groups 81
• Manage registrations 77
• Manage special days 63
• Manage offers 79
• Manage online payments 85
• Manage billing regions 73
• Manage the club manager 74
• Manage challenge tournaments 70
• Manage RFID validation 81
• Manage general settings 91
• Setting up the accounts (general ledger) 113
• Configure EBICS: connect Plugin.ch to your bank 102
• Gate access log 119
• Manage multiple buildings 103

• Create a new court 71
• Manage court groups 95
• Manage booking periods 102
• Manage court usage 90
• List, edit, or delete a court 93
• Manage sports 109
• Close courts 112

• Create a new season 83
• Edit or delete a season 95
• Open the winter season by copying last season 84
• Link a sport to a season 114

• Manage recurrence authorizations 100
• Manage restrictions 81
• Manage subscription type 98
• Create booking prices: per session or per season 78
• Check rates with the rate grid 114
• Manage non-member and pay-as-you-go deductions 102
• Booking without a subscription: the guest subscription 110

• Create an item 84
• Assign an item to a member 88
• Edit or delete an item 86
• Delete an item assigned to a member 85
• Import linked items from Excel 131

• Display the member list 99
• Create a new member 100
• View a member's detailed information 78
• Display a member's operational data 72
• Manage member subscriptions 79
• Import member data 98
• Print member cards 85
• Print and export the member list 88
• Charge an item to a member or a group 69
• Link a member to a group 76
• Edit and delete a member 84
• Search for a member 82
• Managing duplicates: merging two profiles 109
• Managing units to be deducted: personalised hours and non-members 130
• Manage Swiss Tennis licenses 117
• Topping up a member's wallet 85
• Find and reactivate a removed member 109
• Issue a certificate for a member 90
• Managing families 87
• Handling erasure requests (GDPR) 84

• Add a new sponsor 79
• Invoice sponsors 81
• Re-invoice sponsors 71

• Assign and remove a role 82
• Roles and access: create and edit a role 96

• Activating the Lessons module 86
• Creating lesson items 78
• Create, edit, and delete a lesson 79
• Manage lesson groups 86
• Manage lesson enrollments 96
• Prerequisite 98
• Invoice and reminder texts 79
• Teachers' schedule 103
• Grouped payments of registrations (basket) 120
• Change the rate of a registration 136
• Copy a lesson for the next season 108

• Complete management of equipment rental 85

• Find old invoice groups (archives) 82
• Invoice considerations and display 66
• Create invoices 96
• Send invoices by email 72
• Manage payment reminders 71
• Print invoices 75
• List and search invoices 65
• Edit and delete invoices 73
• Invoicing a membership fee or an item: what's the difference? 84
• Automatic reminders for e-mail invoices 110
• Keeping the accounts with the general ledger 110
• Manage family discounts 104
• Import accounts from Excel 103
• Carry an overpayment over to the next invoice 134
• Transit accounts for online payments 13
• How invoice dates are calculated 116
• Annuler une facture ou une ligne déjà comptabilisée 56

• List of bank payments 86
• Processing via bank files 81
• Process a manual payment 84

• Process installments 89

• Managing bookings in the schedule 122
• Configure and use open matches 72
• Manage the set times 80
• Create a promo code and use it 73
• Refund a fixed-hour session that was released and taken again 132
• Moving a booking and creating a recurrence in the schedule 112
• Creating and managing recurrences 115
• The weekly view and the all-sports view 113
• The cash journal and the history of a booking 122
• Manage cash register prices 93
• Offering items with a booking 85
• Deleted bookings and deletion records 111
• Replace a player on a fixed hour 92
• A fixed hour cannot be added: nothing is displayed 113

• Manage automatic emails 87
• Sending bulk emails 89
• Manage messages 86
• History of sent emails 93
• Writing an e-mail with the editor 115
• Birthday and inactive member e-mails 111

• Manage challenge tournaments 83

• Enable partner search 89

• The statistics dashboard 82
• Invoicing bookings from the statistics 112

• Access the program 81
• Booking by a member 99

• Creating and configuring a lesson 83
• Sign up for a tennis lesson 74
• Managing registrations (administrator) 88
• Managing groups and the schedule 78
• Tennis lesson invoicing 85
• Invoicing check and Youth and Sport export 72

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 105
• Adding and editing an employee 107
• Special cases: minor salary, young people, pensioners, LPP 103
• Running the monthly payroll 102
• Entering a compensated absence (army, maternity, illness, accident) 100
• The 13th salary and holidays for hourly employees 102
• Paying salaries and reconciling them with the bank 98
• Correcting an approved payslip 97
• Salary certificates and annual lists 110

You'll find all the questions about booking without an account

• How can I book if I don't have an account 915
• Where can I find available courts in my area? 194
• How can I edit/cancel my booking if I don't have an account? 185